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FAQs that can help you
No, the European CE mark as we know it is not a (test) "seal", but an administrative mark, which expresses the free marketability of appropriately marked industrial products in the European internal market. If you want to sell the goods as a trader, this mark is important for you. However, if you are a private person, the CE mark is not important for you and should not hinder the importation.
We even give the guarantee that every device will come to you, even if no CE mark is attached. If this is not the case, we will refund the full costs.
If you order with Global Priority, UPS, Mail Post or EU Warehouse Shipping, all costs will be covered in China. For more information about import costs with other delivery methods, please read our
->>> Shipping information
Let's keep calm. Please contact us by email, best via the customer area in our shop. We will then check the errors with you, because often are small software errors can also be solved very easily with an update. If it really is a hardware error, you can make a warranty claim. You will receive further instructions from us in the following.
In addition to the free shipping of your device to China or a EU partner and the free return of the device, we also offer the possibility to call on our repair partner in Europe for minor defects. This is much faster and completely free of charge for you during the warranty period.
Devices that you purchase from us usually have the manufacturer's warranty. This is 1 year for most companies, but do not worry, even after the warranty we will take care of your repair case.
That cannot be said across the board, but most Chinese manufacturers have noticed that long-term updates are important for the customers. Most large companies like Xiaomi, Oppo, Vivo, Realme, Redmi, Asus, Nubia or Meizu usually offer 2-3 years of software updates and even longer security updates. Thus, the devices from China have no restrictions and usually get the updates quite simply OTA (Over-The-Air) on the device. No matter where you are in the world.
If band 20 is missing, do you not have 4G? Is band 20 really that important? These are questions that often come up when buying a China smartphone, since this band is often missing. We have written a whole article with valuable information about this.
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